M.AD School Student Policies

MIAMI AD SCHOOL VANCOUVER STUDENT POLICIES

To view our student policies, please download the following PDF >> MAS_Policies_Vancouver-2022

Attendance Policy 

Minimum attendance requirements for students:  

1. The minimum attendance requirement for all courses is 80%.  Students are allowed two unexcused absences per course.
   2. Absences supported by proper documentation (i.e. doctor’s  note) are considered on a case by case basis. 

Consequences if a student does not meet the minimum requirements: 

1. Any student arriving after attendance has been taken will be  marked absent unless the reason for lateness is justified.  2. If the student misses two classes, they are given a written  warning. Three missed classes may result in course failure.  3. If the student misses three classes, they will be required to  discuss the reasons for absences with the Program Manager,  who will then determine the next steps and communicate to the  instructor.  
2. Students may be allowed to make up for missed classes by  scheduling additional instructional time and delivering all class  assignments and projects in a timeframe determined by the instructor. 
3. If the student fails a course due to absences, they will need to  retake it in the next quarter. 
4. If the student stops attending classes and does not respond  to the Program Manager and/or their instructor for an extended  period of time, they might be dismissed from the program. 

Process for a student to report an absence:  

1. To report an absence, students must inform both their instructor and the Program Manager via email or other official  school’s communication channels.  
2. If there is a legitimate reason for the absence (e.g. illness or  family emergency), students must provide proper documentation in a timely manner.  

Grade Appeal Policy 

Miami Ad School provides an opportunity for students to appeal a  grade received in a course.  

The process a student has to follow to ask for a grade appeal is  as follows: 

Step 1: If a student is not satisfied with the assigned grade  and can provide evidence that a higher grade is warranted, the  student should submit a written request for grade appeal directly  to their instructor, within five days of receiving the initial grade.  The instructor will review the evidence and, if warranted, assign a  different grade. The student must be informed of the instructor’s  decision within 10 days.  

Step 2: If the student is not satisfied with the instructor’s decision,  they must submit a written appeal, with supporting evidence, to  the Program Manager within five days after receiving a reply from  the instructor.  

Step 3: The Program Manager will review the appeal and determine  the next steps, which may include, but are not limited to:  request for more information and supporting documentation  from the student or instructor, independent evaluation of the  assignment(s) by another instructor or other proposed and/or  agreed upon solution(s). 

Step 4: If it is determined that the student’s grade appeal is  not substantiated, the Program Manager will provide a written  explanation of the decision to the student within 10 days. If the student’s assignment or test is re-marked and the result is  a higher grade, then the higher grade will be given. If the result is a  lower grade, then the original grade will be retained.  The re-assessed grade will be considered final and cannot be  appealed again. A final written decision on the grade appeal must  be provided to the student within 30 days from the receipt of the  initial grade appeal and necessary documentation will be placed  in the student’s file.  

Dismissal Policy 

Miami Ad School Vancouver may dismiss a student from a program  on any of the following grounds: 

1. Academic Dishonesty 

Students may be subject to expulsion at the discretion of  Miami Ad School Vancouver for academic dishonesty. Academic  dishonesty is any word, action or deed performed alone, or with  others for the direct or indirect intention of providing an unfair  advantage or benefit to self or other student(s) including: 

1.1. Cheating 

1.2. Plagiarism 

1.3. Unapproved collaboration 

1.4. Alteration of records 

1.5. Bribery 

1.6. Lying 

1.7. Misrepresentations 

2. Outstanding Fees 

Failure to pay tuition or other fees due to Miami Ad School  Vancouver is considered to be theft, and students who fail to  remit outstanding fees may be expelled after: 

2.1. Written warning has been provided by Miami Ad School  Vancouver and 

2.2. The student fails to comply within the stated parameters.

3. Code of Conduct

All students are required to adhere to Miami Ad School  Vancouver’s Code of Conduct. Where the violations do not have  the potential to result in physical harm to persons or property,  Miami Ad School Vancouver may expel a student who has  received suspension for failure to comply and has since violated  any of the terms of Miami Ad School Vancouver’s Code of  Conduct. Students who are found under the influence of drugs  and/or alcohol or carrying weapons will be subject to immediate  expulsion. 

4. Significant Omissions or Errors in Admissions Documentation Miami Ad School Vancouver has a responsibility to ensure  students have been admitted in accordance with the registration  requirements for the program. Students who knowingly or in  error misrepresent their applications are subject to immediate  expulsion. 
5. Academic Failure 

Students who fail to achieve the required academic standing  in their programs may be expelled from the program. Miami Ad  School Vancouver may, at its discretion, offer alternatives to a  student and these are outlined in the academic policies for the  program of study. Students are unable to take a third attempt  at a course and will be withdrawn from the program, unless  extenuating circumstances are proven by the student through  documentation and approved by the Program Manager. 

6. Students who are habitually absent, come late, or leave early  will be dismissed from the school. 
7. Harassment or Discrimination 

In determining what constitutes harassment or discrimination,  Miami Ad School Vancouver refers to the BC Human Rights  Code. Students requiring more specific information may refer  to the specific code as posted on the provincial website. 

7.1. Miami Ad School Vancouver does not condone harassment  or discrimination of any student, staff, client or visitor to Miami  Ad School Vancouver. Students participating in harassing  or discriminatory activities are subject to immediate  suspension pending investigation. Expulsion is mandatory  for any student who is deemed by the investigation to have  engaged in harassing or discriminatory activities. 

7.2. To provide an environment that supports Miami Ad School  Vancouver’s members our policy constitutes the following: 7.2.1. Behaviour from members of the school community  that constitutes harassment or discrimination on any of  the prohibited grounds as set out in the BC Human Rights  Code shall not be tolerated. 

7.2.2. Individuals who believe they have been harassed or  discriminated against shall have the right to complain and  receive due process under this Policy. 

7.2.3. Complaints of harassment and discrimination  should be directed to the Program Manager. However, it  is recognized that some individuals may wish to complain  initially to a staff or faculty member. 

7.2.3.2. Staff, or a faculty member shall maintain  confidentiality and encourage the complainant to talk  with the Program Manager or Dean. 

7.2.3.3. It is also the responsibility of staff or faculty  members to notify the Program Manager immediately  of the nature of the complaint without naming the  complainant and the alleged respondent and to consult  with the Program Manager about any necessary action  or documentation. 

8. Misuse of College Property 

Students who damage, misuse, steal or otherwise use the Miami  Ad School property in a way that is prohibited may be expelled  and required to make restitution. 

9. Endangerment of Staff or Students 

Miami Ad School Vancouver is committed to the right of all  staff, students, clients and visitors to be safe. Students who by  action or neglect in any way endanger the safety of themselves  or others may be expelled. 

The process by which a student may be dismissed from a program  is as follows: 

1. Miami Ad School Vancouver will attempt to resolve a situation  without expulsion. Prior to expulsion, depending on the severity  and nature of the situation, Miami Ad School Vancouver may  take intermediate steps at its discretion including, but not  limited to: 

1.2. Verbal warning, 

1.3. Written warning and/or 

1.4. Suspension may precede the final act of expulsion. 2. Where Miami Ad School Vancouver deems the integrity, safety  or well-being of Miami Ad School Vancouver students, staff,  clients, visitors and other guests is in danger, the expulsion  may be applied at Miami Ad School Vancouver’s discretion at  any point in the process. 

3. Notification of Expulsion 

3.1. Students who are subject to expulsion for any reason will  be notified in writing via email.  

3.2. The notification will contain a description of the basis  for expulsion and the effective date. Expelled students who  dispute the facts of the expulsion must appeal the decision  following the Dispute Resolution Policy and providing  

sufficient proof to support the appeal.  

3.3. Students who submit an appeal and are unsuccessful will  be considered withdrawn from Miami Ad School Vancouver. 4. Fees Owed 

4.1. A student who is expelled by Miami Ad School Vancouver  will be considered withdrawn from their program on the  effective date of the expulsion. 

4.2. Miami Ad School Vancouver will officially withdraw the  student and settlement of the student’s account will be  completed under Miami Ad School Vancouver’s Tuition Refund  Policy. 

Dispute Resolution Policy 

This policy governs complaints from students related to Miami Ad  School Vancouver and any aspect of its operations.  

A student who makes or is otherwise involved in a complaint will  not be subject to any form of retaliation by the institution at any  time. 

The process by which the student complaint will be handled is as  follows: 

1. Student complaints must be made in writing. 
2. When a concern arises, the student should first attempt to  address the concern with the individual most directly involved.  3. If the student is not satisfied with the outcome at this level,  the student must submit a written complaint to the Program  Manager, Hillary Tutton at hillary@adschool.ca. In case the  individual identified above, is absent or named in the complaint,  the written complaint must be submitted to the Dean, Stephen  Jurisic at stephen@adschool.ca. 
3. The Program Manager will arrange a meeting with the student  to discuss the concern and desired solution as soon as possible  and no later than five days after receiving the student’s written  complaint. The meeting discussion will be documented.  
4. Following the meeting with the student, the Program  Manager will conduct whatever inquiries and/or investigations  are necessary and appropriate to determine whether the  student’s concerns are substantiated in whole or in part. Those  enquiries may involve further discussion(s) with the student  either individually or with appropriate school personnel. All  communications must be in writing. 
5. The Program Manager will provide a written response to  the student within 10 days of the meeting. The response will  include an explanation of the decision, the reasons on which  the decision is based and any proposed and/or agreed upon  solution, if applicable.  
6. If not resolved at this level, the student will submit a written  appeal to Co-Founder & Admissions Director, Muneet Dhaliwal  at muneet@adschool.ca within five days. 

The appeal should include the Program Manager’s response  with recommended solutions and the student’s objections or  comments regarding these solutions.  

8. The Co-Founder & Admissions Director will review the relevant  information and respond to the student in writing within 10 days.  9. Written reasons for the decision and the reconsideration, if  any, must be given to a student as soon as possible and no later  than 30 days after making a complaint. The student must also be  advised that, if they are dissatisfied with the determination, and  have been misled by the institution regarding any significant  aspect of that program, they may file a complaint with the Private  Training Institutions Branch (www.privatetraininginstitutions.gov.bc.ca). 

Complaints must be filed with the Private Training Institutions  Branch within one year of the date a student completes, is dismissed from, or withdraws from the program.

The student making the complaint is protected from retaliation  by the institution and may be represented by an agent or a lawyer. 

Student Statement of Rights 

Miami Ad School Vancouver is certified with the Private Training  Institutions Branch (PTIB) of the British Columbia Ministry of Advanced Education and Skills Training.  

Before you enrol at a certified private training institution, you  should be aware of your rights and responsibilities: 

1. You have the right to be treated fairly and respectfully by the  institution.  
2. You have the right to a student enrolment contract that  includes the following information: 

2.1. Amount of tuition and any additional fee for your program  refund policy if your program includes a work experience,  the requirements to participate in the work experience and  the geographic area where it will be provided whether the  program was approved by PTIB or does not require approval. 

3. Make sure you read the contract before signing. The institution  must provide you with a signed copy.  
4. You have the right to access the institution’s dispute  resolution process and to be protected against retaliation for  making a complaint.  
5. You have the right to make a claim to PTIB for a tuition refund  if: 

5.1. Your institution ceased to hold a certificate before you  completed an approved program. 

5.2. You were misled about a significant aspect of your  approved program. 

5.3. You must file the claim within one year of completing,  being dismissed or withdrawing from your program.  

For more information about PTIB and how to be an informed stu dent, go to: http://www.privatetraininginstitutions.gov.bc.ca/stu dents/be-an-informed-student. 

Respectful and Fair Treatment of Students Policy Miami Ad School Vancouver is committed to ensuring that its  learning environment promotes the respectful and fair treatment  of all students. 

While on Miami Ad School Vancouver premises or in the course  of activities or events hosted by Miami Ad School Vancouver the  following activities are prohibited: 

1. Discrimination 
2. Harassment 
3. Sexual Violence 
4. Sexual Harassment 
5. Bullying 
6. Physical assault or other violent acts committed on or off  campus against any student 
7. Verbal abuse or threats 

If under any circumstances, any prohibited activity occurs, the  following outlines the process for addressing the activity:  1. All concerns relating to student misconduct must be reported  to the Program Manager. Concerns may be brought up by staff,  students or the public.  

2. All reports must be in writing.  
3. The Program Manager will arrange to meet with the student  to discuss the concern(s) within five days of receiving the  complaint. If the alleged conduct is of such a serious nature  then an immediate dismissal may be warranted, the Program  Manager will meet with the student as soon as practicable. 
4. Following the meeting with the student, the Program  Manager will conduct whatever further enquiry or investigation  is necessary to determine whether the concerns are  substantiated. 
5. Any necessary inquiries or investigations shall be completed  within 10 days of the initial meeting with the student. 6. The Program Manager will meet with the student and do one  of the following: 
6. a) Determine that the concern(s) were not substantiated; b) Determine that the concern(s) were substantiated, in whole  or in part, and either: 

– Give the student a warning setting out the consequences  of further misconduct; 

– Set a probationary period with appropriate conditions; or – Recommend that the student be dismissed from the  institution. 

7. The Program Manager will prepare a written summary of the  determination. A copy shall be given to the student and the  original will be placed in the student file. 
8. If the student is issued a warning or placed on probation,  the Program Manager and the student both sign the written  warning or probationary conditions and the student is given a  copy. The original document is placed in the student’s file. 
9. If the Program Manager is absent, the concerns may be  reported to the Dean who will follow all procedures as listed  above. 
10. If the recommendation is to dismiss the student, the Dean  will meet with the student, deliver a letter of dismissal and a  calculation of refund due or tuition
    owing, depending on the  status of the student’s financial account with the school. 
11. If a refund is due, the Dean will ensure that a cheque is  forwarded to the student within 30 days of the dismissal. If the  student owes tuition or other fees to the school, the Dean will  undertake the collection of the amount owing. 
12. All records will be kept in the student file, all concerned staff and  faculty will be notified. 

Sexual Misconduct Policy 

1. Miami Ad School Vancouver is committed to the prevention of  and appropriate response to sexual misconduct. 
2. Sexual misconduct refers to a spectrum of non-consensual  sexual contact and behaviour including the following: 1.1. Sexual assault; 

1.2. Sexual exploitation; 

1.3. Sexual harassment; 

1.4. Stalking; 

1.5. Indecent exposure; 

1.6. Voyeurism; 

1.7. The distribution of a sexually explicit photograph or video  of a person to one or more persons other than the person in  the photograph or video without the consent of the person in  the photograph or video and with the intent to distress the  person in the photograph or video; 

1.8. The attempt to commit an act of sexual misconduct; and  1.9 The threat to commit an act of sexual misconduct. 3. A Complaint of sexual misconduct is different than a Report  of sexual misconduct. A Complaint is when the victim/survivor  discloses or chooses to tell someone at the institution of an  incident of sexual misconduct in order to seek support, but may  not want to make a formal report to police or the institution.  A Report is a formal notification of an incident of sexual  misconduct to someone at the institution accompanied by a  request for action. A Report does not have to be made by the  victim/survivor.  

4. A student making a Complaint will be provided with resolution  options and, if appropriate, accommodation, and will not be  required or pressured to make a Report.
   
5. The process for making a Complaint about sexual misconduct  involving a student is as follows: 

5.1. Students, faculty and staff of Miami Ad School Vancouver  will take all reasonable steps to prevent sexual violence  involving its students on campus or events by reporting  immediately to the Program Manager if students have been  subject to, or they have witnessed or have knowledge of  sexual violence involving Miami Ad School students, or have  reason to believe that sexual violence has occurred or may  occur which involves Miami Ad School students, using the  following contact information: 

Program Manager – Hillary Tutton, hillary@adschool.ca  5.2. Alternate contact in circumstances where the primary  individual is absent and/or named in the Complaint: Dean – Stephen Jurisic, stephen@adschool.ca  

6. The process for responding to a Complaint of sexual  misconduct involving a student is as follows: 

6.1. Miami Ad School Vancouver will acknowledge receipt of  the Complaint within 5 days and commence the review and  investigation.  

6.2. Miami Ad School Vancouver will keep all information  disclosed confidential except in those circumstances it  believes an individual is at imminent risk of self-harm, or of  harming another, or there are reasonable grounds to believe  that others on our campus or the broader community are at  risk. 

6.3. Miami Ad School Vancouver recognizes the right of the  complainant to determine how their complaint will be dealt  with. However, in certain circumstances, Miami Ad School  Vancouver may be required by law or its internal policies  to initiate an internal investigation and/or inform police  without the complainant’s consent, if it believes the safety of  members of its campus or the broader community is at risk. 

7. The process for making a Report of sexual misconduct  involving a student is as follows: 

7.1. A Report of sexual violence may be filed under this Policy,  by any student of our college, to the Program Manager in a  written statement and request for action, using the following  contact information:  

Program Manager – Hillary Tutton, hillary@adschool.ca  7.2. Alternate contact in circumstances where the primary  individual is absent and/or named in the Complaint: Dean – Stephen Jurisic, stephen@adschool.ca  

8. The process for responding to a Report of sexual misconduct  involving a student is as follows: 

8.1. Miami Ad School Vancouver will acknowledge receipt of  the Report within five days and commence the review and  investigation.  

8.2. Miami Ad School Vancouver will review the Report within a  reasonable timeframe and confirm next steps in writing. 8.3. Upon a report of alleged sexual violence being made Miami  Ad School Vancouver will initiate an investigation, including  as follows: 

8.3.1 Determining whether the incident should be referred  immediately to police; 

8.3.2. Determining what interim measures, if any, need to be  taken during the investigation; 

8.3.3 Meeting with the complainant to determine the date  and time of the incident, the persons involved, the names  of any person who witnessed the incident and a complete  description of what occurred; 

8.3.3. Interviewing the complainant, any person involved in  the incident and any identified witnesses; 

8.3.4. Interviewing any other person who may have  knowledge of incidents related to the complaint or any  other similar incidents; 

informing the respondent of the complaint, providing  details of the allegations and giving the respondent an  

opportunity to respond to those allegations; 

8.3.5. Providing reasonable updates to the complainant and  the respondent about the status of the investigation; and determining what disciplinary action, if any, should be taken 

8.4. If it is determined by Miami Ad School Vancouver that a  student of our college has been involved in sexual violence,  immediate disciplinary or corrective action will be taken up  to and including termination of employment of instructors or  staff or expulsion of a student. 

8.5. In cases where criminal proceedings are initiated, Miami  Ad School Vancouver will assist police agencies, lawyers,  insurance companies, and courts to the fullest extent. Where  criminal and/or civil proceedings are commenced in respect  of allegations of sexual violence Miami Ad School Vancouver  may conduct its own independent investigation and make its  own determination in accordance with its own policies and  procedures. 

8.6. It is a violation of this Policy for anyone to knowingly make a  false Report of sexual violence or to provide false information.  Individuals who violate this Policy are subject to disciplinary  and / or corrective action, up to and including termination of  employment of instructors or staff or expulsion of a student. 

8.7. It is a violation of this Policy to retaliate or threaten to  retaliate against a complainant who has brought forward  a Report of sexual violence, provided information related  to a Report, or otherwise been involved in the investigation  process. 

9. In all instances the Miami Ad School Vancouver will: 9.1. Ensure the safety of the victim/survivor.  

9.2. As appropriate, provide emergency numbers for on and  off campus security (if applicable), law enforcement, medical  assistance, mental health services, and other services.  9.3. Respect the right of the individual to choose the services  they consider most appropriate. 

10. It is contrary to this policy for an institution to retaliate,  engage in reprisals or threaten to retaliate in relation to a  Complaint or a Report. 
11. Any processes undertaken pursuant to this policy will be  based on the principles of administrative fairness. All parties  involved will be treated with dignity and respect.  
12. All information related to a Complaint or Report is confidential  and will not be shared without the written consent of the  parties, subject to the following exceptions: 

12.1. If an individual is at imminent risk of severe or life threatening self-harm. 

12.2. If an individual is at imminent risk of harming another. 12.3. There are reasonable grounds to believe that others in  the institutional community may be at significant risk of  harm based on the information provided. 

12.4. Where reporting is required by law.  

12.5. Where it is necessary to ensure procedural fairness in an  investigation or other response to a Complaint or Report.  

Tuition Refund Policy  

Written Notice 

To initiate a refund, written notice must be provided: 1. By a student to the institution when the student withdraws, or 2. By the institution to the student where the institution  dismisses a student. 

Tuition Refund Policy for approved programs refund entitlement  is calculated on the total fees due under the contract, less non refundable (registration/application) fees. 

Before the program start date, institution receives a notice of  withdrawal: 

If written notice of withdrawal is received:

1. a) no later than seven (7) days after student signed the  enrolment contract and 
2. b) before the program start date 

the institution will refund 100% of the tuition and all related  fees*, other than the application fee.  

*Related fees include: administrative fees, application fees,  assessment fees, and fees charged for textbooks or other course  materials. 

If written notice of withdrawal is received by the institution at  least thirty (30) days before the later of:  

1. a) the program start date in the most recent Letter of  Acceptance (international students)  
2. b) the program start date in the enrolment contract,  the institution may retain or recover up to 10% of the total  tuition paid or payable under the student enrolment contract,  up to a maximum of $1,000.  

If written notice of withdrawal is received by the institution more  than seven (7) days after the student and institution signed the  enrolment contract and less than thirty (30) days before the later  of:  

1. a) the program start date in the most recent Letter of  Acceptance (international students)  
2. b) the program start date in the enrolment contract,  the institution may retain or recover up to 20% of the tuition  paid or payable under the enrolment contract, up to a maximum  of $1,300. 

After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than distance-education-only programs): If written notice of withdrawal is received by the institution or  a student is dismissed after the start date of the program but  on or before the date on which 10% of the hours of instruction  of the program have been provided, the institution may retain or  recover up to 30% of the tuition paid or payable under the student  enrolment contract. 

If written notice of withdrawal is received by the institution or a  student is dismissed after the date on which more than 10% but  less than 30% of the hours of instruction have been provided, the  institution may retain or recover up to 50% of the tuition paid or  payable under the student enrolment contract.  

Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education): 

If a student does not attend the first 30% of the program, the  institution may retain up to 50% of the tuition paid under the  student enrolment contract.  

Institution receives a refusal of study permit (applies to international students requiring a study permit): 

If an institution receives a refusal of study permit before the date  on which 30% of the hours of instruction of the program would  have been provided to the student, had the student started the  program on the later of the following:  

1. a) the program start date in the most recent Letter of  Acceptance  
2. b) the program start date in the enrolment contract and  the student has not requested additional Letter(s) of  Acceptance, the institution will refund 100% tuition and all  applicable fees, other than application fee.  

Miami Ad School will refund fees charged for textbooks or other  course materials, if the student does not receive these course  

materials and any of the following apply: 

• The student provides a notice of withdrawal to the institution • The institution provides a notice of dismissal to the student • The student does not attend any of the first 30% of the hours  of instruction of the program. 

When a refund is due, Miami Ad School will provide it to the student  within 30 days of: 

• Receiving a notice of withdrawal from a student 
• Receiving a copy of refusal of a study permit 
• Providing a student with a notice of dismissal 
• Receiving an order from the registrar to issue a refund because  a student was admitted in an approved program without  meeting the admission requirements. 
• The program end date included in the enrolment contract, if  an institution did not provide a work experience to a student  within 30 days of the end date. 
• The date on which the first 30% of the program would have  been completed, if a student did not attend the first 30% of the  program. 

Online & Hybrid Learning Policies 

At Miami Ad School we take great pride in our approach to online  and hybrid learning. In order to maintain the highest standards,  and ensure the safety of our students, staff and instructors, we  outline below the list of policies we have in place as they pertain  to our delivery methods: 

1. Learning Platform: 
2. a) Students will be given access to Miami Ad School’s learning  platform for a minimum of 18 hours daily, 7 days a week,  allowing access to content material, communication and/or  skill building materials. 
3. b) Any planned service outages will be communicated 24  hours in advance, and scheduled outside of core hours, when  possible. 
4. c) Students will be given individual usernames and passwords  to access the learning platforms used and their school email  addresses 
5. Students are required to keep their passwords and  usernames confidential at all times and are not permitted  to share these with other individuals. 
6. IT Issues 
7. a) Students are responsible for reporting any IT issues they  are experiencing, when appropriate, to Hillary Tutton at  hillary@adschool.ca 
8. IT Support will operate Monday to Friday between 10am –  6pm EST 
9. All IT issues reported will be responded to within 2, or less,  business days upon receipt. 
10. b) Students experiencing IT issues will be provided with  alternative instruction from their instructors that will allow  them to continue to learn. 
11. Security 
12. a) Miami Ad School ensures that all reasonable measures are  put in place in order to protect the privacy of our student’s  personal information against loss, theft, or unauthorized  access by: 
13. Regularly monitoring our information storage to ensure  access is restricted to current authorized personnel only ii. Any relevant information is backed up and securely held  to meet current respective provincial Ministry obligations  of record retention. 
14. b) For more information on the type of information we  collect, retain and how it is disclosed, if at all, please refer to  our Consent to Use of Personal Information section of the  Student Contract. 
15. c) Student Identity Verification
    
16. Students are required to verify their identity before  gaining access to their user credentials. This is done during  the Admissions process and includes: 

– Providing Valid Photo Identification 

– Verification of Photo Identification via an in-person or  online synchronous check 

1. As stated in section 1 (c)(i) of this document, students  are prohibited from sharing their credentials with others.  This includes, but is not limited to, allowing another person  to take part in their online evaluations in their place or  sharing links to classes or events. 

iii. Students must be able to provide visual confirmation,  when applicable, during online evaluations via an enabled  camera. Student’s may discuss in-person evaluations if  visual confirmation is not possible but acceptance of this  is at the school’s discretion. 

1. d) Breaches 
2. Student’s are required to contact Miami Ad School at  hillary@adschool.ca as soon as they become aware of a  possible breach of security. Examples: 

– Unauthorized request for a password reset,  

– Suspicious activity on their account,  

– Receipt or acceptance of phishing or scam email  looking for or collecting personal information 

1. Reports of potential breaches will be taken seriously and  answered swiftly by our Programmes Team. They will work  to fix the breach internally but may consult third-party IT  experts should the need arise.  

iii. Reports may result in a brief suspension of access to  your account in order to investigate and attempt to keep  all information secure. Should this occur, we will notify you  and arrange for alternative ways to participate in class to  ensure your continued education. 

Work Experience Policy 

Miami Ad School offers two types of work experience placements  to students: practicum (Agency Lab) and cooperative placement.  

Practicum Placement (Agency Lab) 

Agency Lab practicum placement is considered an extended  classroom and provides an opportunity for students to apply what  they have learned in the classroom in a real agency environment.  It is also a chance to gain exposure to a variety of agencies, teams  and different departments to help set them up for a successful  career in advertising. Participation in the Agency Lab practicum  placement is mandatory for the programs where practicum is an  integral component.  

Students are eligible to apply for the Agency Lab practicum after  

• Completing assignments and projects given by the instructor  • Working closely with the agency creative team  
• Attending meetings with clients 
• Brainstorming ideas 
• Working on creative briefs 
• Generating ideas and concepts in tandem with the art director  or copywriter 
• Producing sketches, storyboards, art layouts based on creative  visions and ideas 
• Participating in marketing initiatives, with focus on strategic  positioning and target audience 

During Agency Labs students are obligated to complete two  courses per quarter (one credit each) at the campus and two  courses at the hosting advertisement agency. Credits granted for  each Agency Lab are equal to 2. 

Cooperative Placement (Co-op) 

The co-op work experience is completed in the final quarter and is  a part of the program in which the student obtains practical skills  relevant to the learning objectives of the program. Participation in  the co-op work experience is mandatory to complete the program.  

Students can choose their placement locally or internationally  according to the list of available advertisement agencies provided  by the school.  

Activities students will undertake during the co-op placement  include but are not limited to: 

• Working closely with the agency creative team 
• Attending meetings with clients 
• Brainstorming ideas 
• Working on creative briefs 
• Generating ideas and concepts in tandem with the art director  or copywriter 
• Producing sketches, storyboards, art layouts based on creative  visions and ideas 
• Participating in marketing initiatives, with focus on strategic  positioning and target audience 

During the co-op work experience students do not take any  additional courses. Credits granted for co-op work experience are  equal to 4.  

The number of hours of the work experience component Students must complete the required number of work experience  hours as per their Student Enrolment Contract. 

Total work experience hours for specific programs are: Program Hours of work experience  

completing one full year of the program and can choose their  agency locally or internationally according to the list of available  advertisement agencies provided by the school.  

The requirements for participation in the Agency Lab practicum  are:  

• Attending students will be in the final year of their two-year  program. 
• Students participating in Agency Lab have been pre-qualified  by the school. 

Art Direction Portfolio 

Art Direction Portfolio  (Agency Lab option) 

Copywriting Portfolio 

Copywriting Portfolio  (Agency Lab option) 

240 hours cooperative placement  

360 hours practicum placement  240 hours cooperative placement  

240 hours cooperative placement 

360 hours practicum placement  240 hours cooperative placement 

• Students will have taken the prerequisite courses and  completed a portfolio review. 
• Credits required to participate in Agency Lab are equal to 16. • Students must be in good academic standing. 

Activities students will undertake at Agency Lab include but are  not limited to:  

• Attending classes at a hosting agency and/or on campus 

Under no circumstances is the student obliged to work more than  the stated hours on the Student Enrolment Contract. Should  the student decide to do so, it will be at the sole discretion of the  student and the school will not be held accountable for any issues  arising out of this. 

How are students placed in a work experience component Practicum and co-op placements will be coordinated by the 

Program Manager who will liaise with the agencies providing  supervised work experience for students.  

When a student is successfully placed, the student, the host  agency and the school will enter into a Work Experience Agreement  to formalize the placement. The Work Experience Agreement Form  will be completed and signed by all three parties and a copy will be  given to the student. 

Actions to take to commence work experience placement:  1. Approximately 6 months before the work experience start date, the Program Manager will meet with the student to discuss  available options for placement and provide instructions on the  application process. 

2. Approximately 3 months before the work experience start date, the Program Manager will schedule the student for portfolio review with the Dean. 
3. The Program Manager will verify that the student has met all requirements. 
4. The students must provide the Program Manager with an up-to-date portfolio and resume. 
5. The Program Manager will liaise with the host agency and arrange an interview for the student. 
6. The host agency reserves the right to accept or decline the student for placement based on their performance at the interview and suitability for the position. Students are strongly advised to prepare for the interview. 
7. Once the student is accepted for placement, they will discuss the work schedule directly with the host agency and confirm the work experience start date. 
8. The Work Experience Agreement Form will be jointly completed  and signed by the student, the school and the host agency. A  copy of the Work Experience Agreement form will be provided  to the student.  

Monitoring and evaluation of student performance during the  work experience 

Miami Ad School will monitor student’s work experience  performance, progress and hours worked through the Monthly  Work Experience Reports. Students are required to submit their  reports to the Program Manager at the end of each month.  

Students will be jointly evaluated by the work experience host and  the Miami Ad School. A minimum of one formal evaluation will be  completed, with a scheduled midway check-in, via site visit, email  or phone call, to discuss any issues.  

Actions to take at the end of work experience placement  The work experience host will complete the Work Placement  Evaluation Form at the end of the work experience term, to report  on the student’s overall performance and submit to Miami Ad School.  

The Program Manager will meet with the student to discuss the  evaluation, if there are any issues. If there are no concerns or  issues arising out of the final evaluation, the student’s record will  be updated and the student will be informed of the successful  work experience completion.  

Miami Ad School Vancouver 2022

MIAMI AD SCHOOL TORONTO STUDENT POLICIES

To view our student policies, please download the following>> M.AD Toronto Student Policies

STUDENT EXPULSION & HARASSMENT POLICY

Students who do not support the academic and ethical goals of Miami Ad School Toronto for themselves and their fellow students may be subject to penalties, up to and including expulsion.

1. Miami Ad School Toronto

Miami Ad School Toronto is committed to taking all reasonable steps to ensure;

1.1. The students have the opportunity to successfully complete their programs

1.2. To ensure that within this general framework that all students are treated fairly and 

equitably

1.3. Will attempt to resolve a situation without expulsion. Prior to expulsion, depending 

on the severity and nature of the situation, Miami Ad School Toronto may take 

intermediate steps at its discretion including, but not limited to; 

1.3.1. Verbal warning

1.3.2. Written warnings and/or; 

1.3.3. Suspension may precede this final act of expulsion

1.4. Where Miami Ad School Toronto deems the integrity, safety or well being of Miami 

Ad School Toronto, students, staff, clients, visitors and other guests is in danger then 

expulsion may be applied at Miami Ad School Toronto’s discretion at any point in the 

process. 

1.5. In conjunction with this policy, Miami Ad School Toronto will have to ensure that 

students receive and are aware of its code of conduct, its Student Policies, and its 

attendance policy. 

2. Conditions under which a student may be expelled with cause:

2.1. Academic Dishonesty 

Students may be subject to expulsion at the discretion of Miami Ad School Toronto for academic dishonesty. 

2.1.1. Academic dishonesty is any word, action or deed performed alone, or with others for the direct or indirect intention of providing an unfair advantage or benefit to self or other student(s) including: 

2.1.1.1. Cheating 

2.1.1.2. Plagiarism 

2.1.1.3. Unapproved collaboration 2.1.1.4. Alteration of records 2.1.1.5. Bribery 

2.1.1.6. Lying 

2.1.1.7. Misrepresentations 

2.2. Outstanding Fees

Failure to pay tuition or other fees due to Miami Ad School Toronto is considered to be theft, and students who fail to remit outstanding fees may be expelled after; 

2.2.1. Written warning has been provided by Miami Ad School Toronto and 

2.2.2. The student fails to comply within the stated parameters 

2.3. Code of Conduct 

All students are required to adhere to Miami Ad School Toronto’s published code of conduct. Where the violations do not have the potential to result in physical harm to persons or property Miami Ad School Toronto may expel a student who has received suspension for failure to comply and has since violated any of the terms of Miami Ad School Toronto’s code of conduct. Students who are found under the influence of drugs and/or alcohol or carrying weapons will be subject to immediate expulsion. 

2.4. Significant Omissions or Errors in Admissions Documentation 

Miami Ad School Toronto has a responsibility to ensure students have been admitted in accordance with the registration requirements for the program. Students who knowingly or in error misrepresent their applications are subject to immediate expulsion. 

2.5. Academic Failure

Students who fail to achieve the required academic standing in their programs may be expelled from the program. Miami Ad School Toronto may at its discretion offer alternatives to a student and these are outlined in the academic policies for the program of study. Students are unable to take a third attempt at a course and will be withdrawn from the program, unless extenuating circumstances are proven by the student through documentation and approved by the Director. 

2.6. Attendance

Students who do not achieve the required attendance as stated in Miami Ad School Toronto’s Student Handbook are subject to expulsion. 

2.6.1. Poor attendance will not be tolerated.

2.6.2. Students who are habitually absent, come late, or leave early will be terminated from the school. 

2.6.3. Any student arriving after attendance has been taken will be considered late and will be marked absent unless the instructor considers the reason for tardiness to be legitimate. 

2.6.3. More than two unexcused absences in one class will result in the student failing the class and they will need to repeat and pay for an additional class in the next quarter. 

2.6.4. Students who receive a failing grade in a class for attendance, behavior or any other reason, will also be placed on Academic Probation and 

2.6.5. Will no longer be allowed to participate in the school’s internship program.

 2.7. Harassment or Discrimination

In determining what constitutes harassment or discrimination, Miami Ad School Toronto 

refers to The Ontario Human Rights Code. Students requiring more specific information 

may refer to the specific code as posted on the Provincial website. 

2.7.1. Miami Ad School Toronto does not condone harassment or discrimination of any student, staff, client or visitor to Miami Ad School Toronto. Students participating in harassing or discriminatory activities are subject to immediate suspension pending investigation. Expulsion is mandatory for any student who is deemed by the investigation to have engaged in harassing or discriminatory activities. 

2.7.2. To provide an environment that supports Miami Ad School Toronto’s 

members our policy constitutes the following:

2.7.2.1. Behaviour from members of the school community that 

constitutes harassment or discrimination on any of the prohibited grounds 

as set out in the Ontario Human Rights Code shall not be tolerated.

2.7.2.2. Individuals who believe they have been harassed or discriminated 

against shall have the right to complain and receive due process under 

this Policy.

2.7.2.3. Complaints of harassment and discrimination should be directed 

to the Director. 

2.7.2.3.1. However, it is recognized that some individuals may wish to 

complain initially to their supervisor or, in the case of students, to a staff or 

faculty member.

2.7.2.3.2.The supervisor, staff, or faculty member shall maintain 

confidentiality and encourage the complainant to talk with the Director or 

President. 

2.7.2.3.3. It is also the responsibility of the supervisor, staff or faculty 

member to notify the Director immediately of the nature of the complaint 

without naming the complainant and the alleged respondent and 

2.7.2.3.4. To consult with the Director about any necessary action or 

Documentation.

2.7.3. The scope of harassment and discrimination shall extend to include the poisoned environment and appropriate concerns of a systemic nature.

2.7.4. Each member of Miami Ad School Toronto’s community is responsible for helping to create an environment that is free from harassment and discrimination. All supervisors, both academic and staff, shall seek to create an environment free of harassment and discrimination within their area of responsibility. Supervisors will not condone or ignore activities within their areas of responsibility that violate the rights of students, faculty or staff. Supervisors are expected to make those for whom they have responsibility aware that any form of harassment and discrimination is prohibited; and to ensure that any complaints will be attended to promptly and effectively.

2.7.5. Harassment and discrimination are serious offenses and individuals found to have perpetrated such offenses may be required to attend training or be subject to disciplinary action ranging from a verbal apology to dismissal or expulsion.

More information under the Expulsion Policy. 

2.7.6. Each member of Miami Ad School Toronto shall be made aware of this Policy and his/her rights and obligations under the Policy.

2.7.7. Individuals who are party to a complaint shall be entitled to confidentiality subject to the conditions of the complaints procedures. Miami Ad School Toronto personnel having access to information relating to a complaint of harassment and/or discrimination must hold such information in confidence. However, Miami Ad School Toronto personnel shall act and, if necessary, break confidentiality in cases that involve imminent danger, when an institutional response is warranted or when otherwise required by law.

2.7.8. The Director shall maintain records of informal complaints for the purpose of statistical reporting. Such records shall not identify the alleged respondent(s). The Director shall compile a single, complete file on a formal complaint and shall maintain this file for seven (7) years. All records of the complaint placed in any other file for disciplinary purposes shall be in accordance with Miami Ad School Toronto’s policies, practices and respective collective agreements.

2.7.9. Complaints will be dealt with expediently, fairly and effectively. 2.7.10. When appropriate, an individual will be advised of options to pursue a complaint through an informal resolution process. However, this does not preclude an individual’s right to proceed directly to a formal complaint.

2.7.11. During formal investigation or a complaint, the Director or Admissions Director shall not be called as a witness related to information released to her/ him through her/his duties under this policy. 2.7.12. A third party who has been engaged in facilitation under the informal process, under this policy shall not be called as a witness in any subsequent formal investigation nor be required to produce notes taken at a facilitation process.

2.7.13. Vexatious complaints are not condoned and individuals creating such complaints may be subject to disciplinary action.

2.7.14. A reprisal or threat of reprisal against a complainant or against a person involved in the complaint process, whether the complaint is substantiated or not, may result in disciplinary action.

2.7.15. Visitors to Miami Ad School Toronto or contractors engaged by the school will be expected to adhere to this Policy

2.7.16. A person’s right to equal treatment without discrimination is not infringed by the establishment of a special program. Miami Ad School Toronto may implement a special program to relieve hardship or economic disadvantage, assist disadvantaged persons or groups to achieve or attempt to achieve equal opportunity, and/or to contribute to the elimination of discrimination prohibited by the Ontario Human Rights Code.

2.8. Misuse of College Property 

Miami Ad School Toronto property is for the provision of College services. Students who damage, misuse, steal or otherwise use the property in a way that is prohibited may be expelled and required to make restitution. 

2.9. Endangerment of Staff or Students

Miami Ad School Toronto is committed to the right of all College staff, students, clients and visitors to be safe. Students who by action or neglect in any way endanger the safety of themselves or others may be expelled. 

3.Notification of Expulsion

3.1. Students who are subject to expulsion for any reason will be notified in writing, either hand delivered or by registered mail with return receipt. Miami Ad School Toronto is not responsible for non-delivery by registered mail if the student has not provided a valid home address where the student currently resides.

3.2. The notification will contain a description of the basis for expulsion and the effective date. Expelled students who dispute the facts of the expulsion must appeal the decision within three days of the notification following the complaints procedure of Miami Ad School Toronto provided to the student and providing sufficient proof to support the complaint. 3.3. Students who file an appeal and are unsuccessful are considered withdrawn from Miami Ad School Toronto. Further appeals must be filed through the Complaints process of the Ministry of Training, Colleges and Universities, provided the students are attending a registered program recognized as being protected under the Private Career Colleges Act 2005.

4.Fees Owed

4.1. A student who is expelled by Miami Ad School Toronto will be considered withdrawn 

from their program on the effective date of the expulsion.

4.2. Miami Ad School Toronto will officially withdraw the student and settlement of the 

student’s account will be completed under Miami Ad School Toronto’s Fee Refund 

Policy. 

5. Return of Property

5.1. A student who is expelled is responsible for the return of any Miami Ad School 

Toronto property in his/her own possession within 10 days and will be held financially 

responsible for any property not returned in good condition or as outlined in the student 

Contract.

5.2. However, Miami Ad School Toronto may not deduct from a student’s fee refund, as 

set out in the enrolment contract, any amount owing by the student with respect to such 

property.

Please Note:

While course content is subject to change, no additional costs will be passed on to the student. Course schedules may change, due to faculty commitments outside of school. As a professional school we require our students to demonstrate a mature and serious approach to their education. Students who are habitually absent or late, who show immature behavior or disrespect for faculty, classmates or property will be terminated from the school. Nonpayment of costs, and insufficient progress are also grounds for termination.

SATISFACTORY ACADEMIC PROGRESS

If a student fails a class, they will be required to repeat and pay for the class as a 5th class in the next quarter. If a student fails more than one class in a single quarter, they will not be able to make up those credits with a 5th class, so they will be required to stay a 9th quarter. While a student is on academic probation, he/she must achieve a passing grade of C in all classes; a B average is necessary for the possibility of an Agency Lab. Any additional failures in any additional quarter will result in termination from the program. 

SEXUAL VIOLENCE & SEXUAL HARASSMENT POLICY 

1. Policy Application

The Policy applies to all career college students of Miami Ad School Toronto.

2. The Scope

The Policy applies to complaints of sexual violence that have occurred on Miami Ad School Toronto’s campus or at a one of our events and involve our students.

3. Purpose and Intent

All of Miami Ad School Toronto’s students have a right to study in an environment free of sexual violence. This document sets out our policy on sexual violence involving our students, defines the prohibited behaviors, and outlines our investigative processes for sexual violence.

4. Policy Objectives

Miami Ad School Toronto is committed to providing our students with an educational environment free from sexual violence and treating those students who report incidents of sexual violence with dignity and respect. To that end Miami Ad School Toronto will provide a copy of the policy to our students, and educate them together with our career college manage-ment, employees and contractors about this Policy and how to identify situations that involve, or could progress into sexual violence against our students and how to reduce it. Where a complaint has been made, under this Policy, of sexual violence Miami Ad School Toronto will take all rea-sonable steps to investigate it, including as follows:

(a) providing on-campus investigation procedures to students for sexual violence complaints;

(b) responding promptly to any complaint and providing reasonable updates to

the complainant and the respondent about the status of the investigation;

(c) assisting students who have experienced sexual violence in obtaining counselling and medical care;

(d) providing students who have experienced sexual violence with ap-propriate

academic and other accommodation; and

(e) providing students who have experienced sexual violence with informa-tion about reporting options as set out in Section 13.

5. Definition of Sexual Violence

This Policy prohibits sexual violence which means any sexual act or act targeting a person’s sexuality, gender identity or gender expression

whether the act is physical or psychological in nature, that is committed, threatened or attempted against a person without the person’s consent, and includes sexual assault, sexual harassment, stalking, indecent expo-sure, voyeurism and sexual exploitation.

6. Reporting and Responding to Sexual Violence

Students, faculty and staff of Miami Ad School Toronto will take all reason-able steps to prevent sexual violence involving our students on our career college campus or events by reporting immediately to the Admissions Of-fice if our students have been subject to, or they have witnessed or have knowledge of sexual violence involving our students, or have reason to believe that sexual violence has occurred or may occur which involves our students. Subject to paragraph 7 below, to the extent it is possible, Miami Ad School Toronto will attempt to keep all information disclosed confiden-tial except in those circumstances it believes an individual is at imminent risk of self-harm, or of harming another, or there are reasonable grounds to believe that others on our campus or the broader community are at risk.

Miami Ad School Toronto recognizes the right of the complainant to determine how her or his complaint will be dealt with. However, in certain circumstances, Miami Ad School Toronto may be required by law or its internal policies to initiate an internal investigation and/or inform police without the complainant’s consent, if it believes the safety of members of its campus or the broader community is at risk. A complainant seeking ac-commodation should contact Miami Ad School’s admissions rep.

7. Investigating Reports of Sexual Violence

A complaint of sexual violence may be filed under this Policy, by any stu-dent of our career college, to the Admissions Office in writing. A complain-ant may ask another person to be present during the investigation. Upon a complaint of alleged sexual violence being made Miami Ad School Toronto will initiate an investigation, including as follows:

(a) determining whether the incident should be referred immediately to police;

(b) determining what interim measures, if any, need to be taken during the investigation;

(c) meeting with the complainant to determine the date and time of the incident,

the persons involved, the names of any person who witnessed the incident and a complete description of what occurred;

(d) interviewing the complainant, any person involved in the incident and any identified witnesses;

(e) interviewing any other person who may have knowledge of incidents related to the complaint or any other similar incidents;

(f) informing the respondent of the complaint, providing details of the allegations and giving the respondent an opportunity to respond to those allegations;

(g) providing reasonable updates to the complainant and the respondent about the status of the investigation; and

(h) determining what disciplinary action, if any, should be taken.

8. Disciplinary Measures

If it is determined by Miami Ad School Toronto that a student of our career college has been involved in sexual violence, immediate disciplinary or corrective action will be taken up to and including termination of employ-ment of instructors or staff or expulsion of a student. In cases where crimi-nal proceedings are initiated, Miami Ad School Toronto will assist police agencies, lawyers, insurance companies, and courts to the fullest extent. Where criminal and/or civil proceedings are commenced in respect of al-legations of sexual violence Miami Ad School Toronto may conduct its own independent investigation and make its own determination in accordance with its own policies and procedures.

9. Making False Statements

It is a violation of this Policy for anyone to knowingly make a false com-plaint of sexual violence or to provide false information about a complaint. Individuals who violate this Policy are subject to disciplinary and / or cor-rective action, up to and including termination of employment of instructors or staff or expulsion of a student.

10. Reprisal

It is a violation of this Policy to retaliate or threaten to retaliate against a complainant who has brought forward a complaint of sexual violence, provided information related to a complaint, or otherwise been involved in the complaint investigation process.

11. Review

This policy will be reviewed 3 years after it is first implemented.

12. Collection of Student Data

Miami Ad School Toronto shall collect and be prepared to provide upon request by the Superintendent of Private Career Colleges such data and information as required according to Subsections 32. 3 (8), (9) and (10) of Schedule 5 of the Private Career Colleges Act, 2005 as amended.

13. Resources

Toronto, Oasis Centre des Femmes, 416-591-6565

services@oasisfemmes.org

http://oasisfemmes.org/

Toronto Rape Crisis Centre: Multicultural Women Against Rape Crisis: 416-597-8808

Office: 416-597-1171

info@trccmwar.ca

crisis@trccmwar.ca

www.trccmwar.ca

STUDENT COMPLAINT PROCEDURE

General Guidelines:

1. Records of Complaints will be maintained at the location where they originated for a period of at least three years.

Complaint Procedure:

2. The student will request a meeting with the Instructor responsible for the course to discuss the complaint verbally.

2.1. If not resolved at this level, the student will proceed to Step 3.

3. The student will submit a completed written complaint to the Administrator, using the following contact information:

3.1 Miami Ad School Toronto

Officer- Muneet Dhaliwal

Muneet@miamiadschool.com

Mail: 639 Queen St W, Suite 300, Toronto ON, M5V 2B7

4. The Administrator will arrange a meeting with the student within 7 days of receipt of the written complaint.
5. The student will have an opportunity to make an oral presentation of the complaint at this meeting and to have another person present or another person make the oral presentation on his/her behalf. This meeting discussion will be minuted.
6. The Administrator will provide a written response to the student, outlining the discussion and any proposed and/or agreed upon solution(s) within 7 days of the meeting.  This response will include a decision statement, together with the reasons on which the decision is based and minutes of meetings held.

6.1 If not resolved at this level, the student will proceed to Step 7.

7. The student will submit a completed written complaint to the Director, using the contact information:

7.1 Miami Ad School Toronto

Director- Aman Gulati

Aman@miamiadschool.com

Mail: 639 Queen St W, Suite 300, Toronto ON, M5V 2B7

8. The Director will arrange a meeting with the student within 7 days of receipt of the written complaint (which should include the Administrator’s response with recommended solutions and the student’s objections or comments regarding these solutions.)
9. The student will have an opportunity to make an oral presentation of the complaint at this meeting and to have another person present or another person make the oral presentation on his/her behalf. This meeting will be minuted.
10. The Director will provide a written response to the student, outlining the discussion and any proposed and/or agreed upon solution(s) within 7 days of the meeting. This response will include a decision statement, together with the reasons on which the decision is based and minutes of meetings held.
11. If not resolved at this level, the student may submit a student complaint to the:

Superintendent of Private Career Colleges

Ministry of Training, Colleges and Universities

77 Wellesley Street West, Box 977

Toronto, Ontario M7A 1N3

A student complaint form for submission to the Superintendent can be found at : www.forms.ssb.gov.on.ca 

FEE REFUND POLICY 

AS PRESCRIBED UNDER S.25 TO 33 OF O. REG 415/06: 

Full refunds

25. (1) Miami Ad School Toronto shall refund all of the fees paid by a student under a contract for the provision of a vocational program in the following circumstances:
26. The contract is rescinded by a person within two days of receiving a copy of the contract in accordance with section 36 of the Act.
27. Miami Ad School Toronto discontinues the vocational program before the student completes the program, subject to subsection (2)
28. Miami Ad School Toronto charges or collects the fees,
29. Before the registration was issued for the college under the Act or before the vocational program was approved by the Superintendent, or
30. Before entering into a contract for the provision of the vocational program with the student, unless the fee is collected under subsection 44 (3).
31. Miami Ad School Toronto expels the student from the college in a manner or for reasons that are contrary to the college’s expulsion policy.
32. Miami Ad School Toronto employs an instructor who is not qualified to teach all or part of the program under section 41.
33. The contract is rendered void under subsection 18 (2) or under section 22.
34. If Miami Ad School Toronto fails to, or does not accurately, provide in the itemized list provided to the Superintendent under section 43 a fee item corresponding to a fee paid by a student for the provision of a vocational program, the college shall pay the student,
35. In the case of an item not provided by the college, the full amount of the fee for the item, and

ii.In the case of a fee in excess of the amount of the fee provided for the item, the difference between the amount of the fee for the item provided to the Superintendent and the fee collected.

(2) A full refund is not payable in the circumstances described in paragraph 2 of subsection (1) if the discontinuance of the vocational program coincides with the private career college ceasing to operate.

(3) A refund is not payable under paragraphs 1 to 6 of subsection (1) unless the student gives the private career college a written demand for the refund.

(4) A refund under subsection (1) is payable by Miami Ad School Toronto within 30 days of the day the student delivers to the college,

(a) in the case of a rescission under section 36 of the Act, notice of the rescission; or

(b) in the case of a refund under paragraphs 2 to 6 of subsection (1), a written demand for the refund.

Partial refund where student does not commence program 

26. (1) If a student is admitted to a vocational program, pays fees to Miami Ad School Toronto in respect of the program and subsequently does not commence the program, Miami Ad School Toronto shall refund part of the fees paid by the student in the following circumstances:
27. The student gives the college notice that he or she is withdrawing from the program 

before the day the vocational program commences.

2. In the case of a student who is admitted to a vocational program on the condition that the student meet specified admission requirements before the day the program commences, the student fails to meet the requirements before that day.
3. The student does not attend the program during the first 14 days that follow the day the program commenced and the college gives written notice to the student that it is cancelling the contract no later than 45 days after the day the program has commenced.

(2) The amount of a refund under subsection (1) shall be an amount that is equal to the full amount paid by the student for the vocational program, less an amount equal to the lesser of 20 per cent of the full amount of the fee and $500.

(3) A refund under subsection (1) is payable,

(a) in the case of a refund under paragraph 1 of subsection (1), within 

30 days of the day the student gives notice of withdrawing from the 

program;

(b) in the case of a refund under paragraph 2 of subsection (1), within 

30 days of the day the vocational program commences; and

(c) in the case of a refund under paragraph 3 of subsection (1), within 

45 days of the day the vocational program commences.

(4) For the purposes of paragraph 3 of subsection (1), it is a condition of a contract for the provision of a vocational program that the private career college may cancel the contract within 45 days of the day the vocational program commences if the person who entered the contract with the college fails to attend the program during the 14 days that follow the day the vocational program commences.

(5) If Miami Ad School Toronto wishes to cancel a contract in accordance with subsection (4) shall give written notice of the cancellation to the other party to the contract within 45 days of the day the vocational program commences.

Partial refunds: withdrawals and expulsions after program commenced

27. (1) Miami Ad School Toronto shall give a student who commences a vocational program a refund of part of the fees paid in respect of the program if, at a time during the program determined under subsection (3),

(a) the student withdraws from the program after the program has commenced; OR

(b) the student is expelled from the program in circumstances where the expulsion is permitted under Miami Ad School Toronto’s expulsion policy.

(2) This section does not apply to vocational programs described in sections 28 and 29.

(3) Miami Ad School Toronto shall pay a partial refund under this section only if the withdrawal or expulsion from the vocational program occurs at a time during the program determined in accordance with the following rules:

1. In the case of a vocational program that is less than 12 months in 

duration, the withdrawal or expulsion occurs during the first half of the 

Program.

2. In the case of a vocational program that is 12 months or more in 

Duration,

1. For the first 12 months in the duration of the program and for every subsequent full 12 months in the program, the withdrawal or expulsion occurs during the first six months of that 12-month period, and
2. For any period in the duration of the vocational program remaining after the last 12-month period referred to in subparagraph i has elapsed, the withdrawal or expulsion occurs in the first half of the period.

(4) If the student withdraws or is expelled from a vocational program within the first half of a period referred to in subsection (3), the amount of the refund that Miami Ad School Toronto shall pay the student shall be equal to the full amount of the fees paid in respect of the program less,

(a) an amount that is equal to the lesser of 20 per cent of the full amount of the fees in respect of the program and $500; and

(b) the portion of the fees in respect of the portion of the period that had elapsed at the time of the withdrawal or expulsion.

(5) If the student withdraws or is expelled from a vocational program during the second half of a period referred to in subsection (3), Miami Ad School Toronto is not required to pay the student any refund in respect of that period.

(6) Miami Ad School Toronto shall refund the full amount of fees paid in respect of a period that had not yet commenced at the time of the withdrawal or expulsion.

Partial refunds: distance education programs

28. (1) This section applies to a vocational program that is offered by mail, on the internet or by other similar means.

(2) Miami Ad School Toronto shall give a student who commences a vocational program referred to in subsection (1) a refund of part of the fees paid in respect of the program if,

(a) the student withdraws from the program or the student is expelled from the program in circumstances where the expulsion is permitted under Miami Ad School Toronto’s expulsion policy; and

(b) at the time of the withdrawal or expulsion, the student has not submitted to Miami Ad School Toronto all examinations that are required in order to complete the program.

(3) The amount of the refund that Miami Ad School Toronto shall give a student under subsection (1) shall be determined in accordance with the following rules:

1. Determine the total number of segments in the vocational program for which an 

evaluation is required.

2. Of the total number of program segments determined under paragraph 1, 

determine the number of segments in respect of which an evaluation has been 

returned to the student.

3. The amount of the refund that Miami Ad School Toronto shall pay the student 

shall be equal to the full amount of the fees paid in respect of the program less,

1. An amount that is equal to the lesser of 20 per cent of the full amount of 

the fees in respect of the program and $500, and

1. The portion of the fees in respect of the number of segments determined 

under paragraph 2.

(4) Miami Ad School Toronto is not required to give a student any refund if the student, at the time of withdrawal or expulsion, has been evaluated in respect of more than half of the total number of segments in the program.

No retention of refund

29. Miami Ad School Toronto shall not retain, by way of deduction or set-off, any refund of fees payable to a student under sections 25 to 29 in order to recover an amount owed by the student in respect of any service or program other than a vocational program offered by Miami Ad School Toronto.

Treatment of books and equipment

30. In calculating a refund under sections 25 to 29, Miami Ad School Toronto may retain the retail cost of books or equipment that the private career college supplied to the student if the student,

(a) fails to return the books or equipment to Miami Ad School Toronto within 10 days of the student’s withdrawal or expulsion from the program, or

(b) returns the books or equipment to Miami Ad School Toronto within the 10-day period referred to clause (a), but fails to return it unopened or in the same state it was in when supplied.

Refund for international students

31. A notice to Miami Ad School Toronto that is provided by or on behalf of an international student or of a prospective international student and that states that the student has not been issued a temporary resident visa as a member of the student class under the Immigration and Refugee Protection Act (Canada) is deemed to be,

(a) notice of a rescission of the contract for the purposes of section 36 of the Act if the notice is given within two days of receiving a copy of the contract; and

(b) notice that the student is withdrawing from the program for the purposes of paragraph 1 of subsection 26 (1) or clause 29 (2) (a) if the notice is received on or before half of the duration of the program has elapsed.

Currency

32. Any refund of fees that Miami Ad School Toronto is required to pay shall be paid in Canadian dollars.

QUARTER AWAY DISCLAIMER 

Miami Ad School Toronto offers students the opportunity to take the 

‘Quarter Away’ portion of the program. Every Miami Ad School student has the opportunity to go on a journey. An odyssey of learning that is the very core of the experience that makes Miami Ad School students the most awarded in the world. It’s because the students are exposed to the very latest in global pop culture, all the crazy trends, fads and fetishes – the underground below the underground. They’ve had tough mentors from the best ad agencies in the world who told them what was wrong with their work and how to make it better. The students use all these experiences to create razor-sharp, really cool stuff.

Whether it’s Berlin, New York, Toronto, San Francisco, Hamburg, Madrid, São Paulo, Istanbul, Mexico City, Sydney, Mumbai, Rio de Janeiro, Buenos Aires or, of course, Miami—it’s always Miami Ad School. The curriculum, the faculty of working industry professionals, the spirited students and the demanding creative standards can always be counted on. However, each location does bring it’s own special flavor to the 

mix. You’ve got to ask yourself, “Where do I want to begin?” And, after completing your first year, “Where will I go next?”

This Disclaimer is made and entered into by the date signed at the end of this agreement, by and between Miami Ad School Toronto having its principal place of business at 639 Queen St W, Toronto ON M5V 2B7, and _____________________________ (“the Student”). The cities in which the Student may travel to for this program are herein referred to as “hosting franchises” and the HQ locations are referred to as “Miami Ad School HQ”. As of March 2016 the hosting franchises are; 

Miami (HQ), New York (HQ), San Francisco (HQ), Atlanta (HQ), Madrid, Hamburg, Istanbul, Mumbai, Buenos Aires, Mexico City, Sydney, Rio de Janeiro, Lima, Sao Paulo 

Purpose; The purpose of this notice is to ensure that all parties are fully aware of the Quarter Away portion of the program with respect to handling of tuition, living abroad, quality of education, student rights and responsibilities. 

Students have the option of receiving a portion of their 2nd year curriculum (Quarters 5, 6 and 7 of the 8 quarter program) in hosting franchises or in advertising agencies outside of Ontario, this portion of the program is referred to as “Quarter Away”. This program is not mandatory, but optional, if the Student decides they would like to spend the entire 

8 quarters at Miami Ad School Toronto, they will receive the same curriculum. In the case that the student decides to take this portion of the program, please be informed that;

Housing

None of the hosting franchises have dormitory facilities under its control. For housing and area information for the school you would like to attend, please contact the admissions advisor for that hosting franchise, your admissions director from Miami Ad School Toronto will get you in touch. There are available housing options located reasonably near most institution’s facilities and once you decide which hosting franchise you would like to attend we can connect you with the admissions representative. Miami Ad School Toronto or hosting franchises have no responsibility to find or assist a student in finding housing but does assist in the following ways; 

1. Connect you to local students that may be subletting as they are moving from a Quarter Away
2. Recommend to you the best neighborhoods to live in as well as the ones to avoid for safety

Visa Requirements

Before choosing your Quarter Away portion of the program, please contact your Miami Ad School Toronto Admissions Director and he/she will give you a list of documents to obtain for student travel or study to that particular country. You are responsible for preparing well in advance of the Quarter Away portion of the program to ensure that all required travel documents are ready for the start of the quarter. 

Tuition

Only Miami Ad School Toronto will collect tuition from the Student. The hosting franchise will not collect any amount from the student during the Quarter Away portion of the program. Please be informed that you as the student of Miami Ad School Toronto are not obligated to pay any amount of fees to the hosting franchises. The payment plan which was a part of the enrolment contract is in effect while you are attending the Quarter Away portion of the program. If you are spending consecutive quarters away between quarter 5-7 at a hosting franchise, you are responsible for the form of payment to Miami Ad School Toronto whether it is a mailed cheque, online payment or pre-approved bank draft in Canadian dollars. 

Instructor Qualification 

Miami Ad School Toronto is regulated under the PCCA 2005 to 

have minimum instructor qualifications. During Quarters 5-7 of the Quarters Away portion of the program, the Instructors will meet the work experience criteria set forth under s. 41(1) and, if applicable, the educational experience criteria under s. 41(2) of Ontario Regulation 415/06.  This condition applies, regardless of whether the hosting franchise is in a direct employment relationship with such instructors. The minimum Instructor qualifications are as follows; 

Scenario 1: Hold a Bachelor degree or College diploma and 24 months occupational experience in the vocation to be taught Scenario 2: Have 36 months of teaching experience in the vocation for which instruction is given, and 24 months occupational experience in the vocation to be taught 

Scenario 3: Have 48 months of occupational experience in the vocation for which instruction is given 

Travelling Costs

Travel expenses are to be incurred by the Student. As such this portion of the program is not mandatory and may be completed at Miami Ad School Toronto. If the Student takes on this program they are fully responsible for travelling to and from the hosting franchise of Miami Ad School. 

Travel Insurance

Miami Ad School Toronto does not provide travel insurance but recommends it for all students. The providers will use a few pieces of personal information, other than the cost of your trip, to calculate the cost of a plan. Factors such as age of the traveler, length of travel, type of coverage and reason for travel. Miami Ad School Toronto does not provide legal counsel on the type of insurance to obtain for maximum benefit. Please speak to a professional insurance broker and connect with your Admissions Director for any assistance. 

Student Files

Student files will be retained at Miami Ad School Toronto regardless of whether the Student opts  to participate in the Quarter Away portion of the program. These files include, but are not limited to;

1. Student vocational contracts
2. Student transcripts
3. Student Complaint Procedure
4. Record of any academic evaluations
5. Copies of withdrawal or expulsion letters
6. Refund cheques issued
7. Receipts of fee payments issued
8. Training Completion plan

General Liability Insurance

Miami Ad School Toronto has sufficient general liability insurance to ensure that as a private career college our students are insured and that the insurance coverage is sufficient to protect the college, and save harmless any of its officers, employees, agents, students and any volunteers, in the case of claims made in respect of accidents that occur or personal injuries that are suffered by students while attending the college, including accidents that occur off-campus, such as at partnering agencies or hosting franchises. The insurance policy was created specifically for Miami Ad School Toronto and is in place indefinitely during operations.

Complaint Procedure

Miami Ad School Toronto will honor the Complaint Procedure that is in place at Miami Ad School Toronto in accordance with the PCCA, 2005. Please refer to the document in your student enrolment contract package, “Student Complaint Procedure”. Records of Complaints will be maintained at the Miami Ad School Toronto no matter where they originated for a period of at least three years. 

Midpoint Evaluations

All hosting franchises have the similar assessment structure of Miami Ad School Toronto which is being given a project one week and being critiqued the following week. As such, by the midpoint of the course students should have at least 1 evaluation of their performance in the course in order to make an informed decision on the continuation of their studies. 

Miami Ad School Toronto Closure

In the event that Miami Ad School Toronto ceases operations all students will have the legal right to continue their education at any of the Miami Ad School HQ locations (Miami, New York City, San Francisco or Atlanta) from which point they left off and at the agreed upon tuition when the vocational student contract was signed. In this case the students must re-contract with Miami Ad School HQ and the credential awarded to the student will be issued by Miami Ad School HQ. 

Ministry of Advanced Education and Skills Development

Any curriculum instruction outside of Ontario is not necessarily regulated by the Superintendent of Private Career Colleges. As a registered private career college, Miami Ad School Toronto is subject to the Private Career Colleges Act, 2005 and its Regulations. The Student should not expect to be protected by this legislative scheme should they choose to spend Quarters 5-7 of their 2nd year outside Ontario. Also be informed that at the time of signing the vocational purpose of handing over student information to the Superintendent of the Ministry of Advanced Education and Skills Development. All student transcripts will be kept in an off-site facility.student contract, the student must also sign the Consent to Use of Personal Information which is for the specific 

Miami Ad School Toronto Policies 2022